Is your insurance agent or company not what you thought it would be? It's hard to know the integrity of an insurance agent until you need them - and by then it could be too late.
It's always been a part of our culture to help our clients during the claims process. In fact, even when I was with another agency, before I started with our independent agency, we helped our clients with the claims process. I was recently shocked to find out that most other insurance aren't involved in the claims process at all!