It's no secret that when people think of insurance, great customer service isn't the first thing that springs to mind. At Thrive Insurance, we often hear from people searching for new insurance. When they contact us, they are frequently surprised by the level of service they receive.
We created our business as a value driven organization. We operate differently because we are different. And we believe it's possible to change the perception of the insurance industry.
Why do we believe that? Because we utilize the following strategies.
What is the top complaint about a customer's former insurance agent? Lack of communication. This can be everything from not getting timely return calls to not getting a call back at all.
We know your time is valuable. So, we make every effort to return calls the same day. We will also call you with regular updates when working through a claims process.
Insurance information, such as rate increases, adequate coverage amounts, and types of insurance available can be complex. We believe it's our responsibility to educate our customers on these topics, as well as answer any questions they may have.
Exceptional Customer Care
We work for our customers, plain and simple. In an era of automation, our business stands out simply because of our personal touch. When people contact us, we want to know more than just their demographics. We want to know their story. This helps us determine coverage that best meets their needs.
In some cases, we may not be able to provide a person insurance coverage. In those instances, we work hard to refer those people to businesses who will be able to meet their needs.
For us, business is about people, not about the sale.
The insurance industry is aging, and there is a significant lack of representation by agents in their 20's and early 30's. Part of this is due to perceptions that exist regarding working within the insurance industry.
In order to combat this, we are committed to attracting young talent. We know there are plenty of people out there who want to do work that matters. They can certainly find that type of work with us.
Providing insurance is about so much more than escrow and auto finance requirements. It's about peace of mind and protecting people's future. We hire people committed to that vision.
We believe with a strategy of clear communication, customer care, and planning for the future, the image of the insurance industry can change. We are committed to serving our customers by exceeding their expectation. See our commitment first hand. Start a conversation with Thrive today.
SEE ALSO: Why Thrive?